Ordering outside of the UK may give rise to customs and import duties. As a result of Brexit this now includes the EU.

It is the responsibility of the customer to ensure the correct taxes and customs charges are paid according to their own countries legislation.

Failure to pay these fees may result in the package being returned to Mitra The Label. If this is the case there will be a processing fee deducted from your refund of £5 in addition to the shipping costs incurred to send the package to you and the shipping costs to be return to Mitra The Label.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

We provide complete tracking information which will show your order as delivered directly to your location.

If you are unable to locate the parcel, please check with neighbours in the area and other persons living at this address.

If you are still not able to locate the package please contact Royal Mail directly to file a complaint. You can contact them by phoning the following number 0345 774 0740 or filling out a claims form here

If you have any issues on the above please get in touch however we will not accept responsibility for lost or stolen packages if delivery has been confirmed through the order tracking number.

In the first instance please check the tracking number provided to you via email/SMS.

Our shipping time frames can be found above. Please note they are a guideline only and therefore Mitra The Label cannot be held responsible for shipping delays on behalf of Royal Mail and other couriers we use.

If you feel your parcel has taken too long you can get in touch with the delivery provider directly to raise your concern.