Shipping Policy

Coronavirus update: 

Mitra The Label is open as usual and we welcome all orders. There may be some minor delays in shipping. To ensure safety measures put in place ourselves our postal runs will be slightly reduced. We will notify you by email of any major changes to your order if any. ​

Orders are processed within 2-14 business days of purchase.

We aim to deliver your order by the estimated delivery date set out on the website unless there is an event outside our control. We will inform you of the revised estimated delivery date if we are unable to meet the estimated delivery.

 

All orders are posted via Royal Mail. Shipping times may vary due to the global pandemic. 

Country	Service provided	Delivery Time	Free Shipping available?
UK	1st Class (option to be signed for) 2nd Class (option to be signed for	1-5 Business Days	Yes
EUROPE	Europe Signed for Europe Tracked Europe Tracked & Signed	1-15 Business Days	Yes
USA	International Signed for International Tracked International Tracked & Signed	2-20 Business Days	Yes
AUSTRALIA	International Signed for International Tracked International Tracked & Signed	2-25 Business Days	Yes
INTERNATIONAL	International Signed for International Tracked International Tracked & Signed	2-25 Business Days	Yes

 

If you have chosen a track service, please use https://www3.royalmail.com/track-your-item#/​ to track your order.

Once we have received payments in full, including any delivery charges you will own the products. 

​Once the delivery has been completed, whether the products have been delivered to you or a person identified by you to the address or location you gave to us when completing the order, the products will be your responsibility from the completion of delivery.

I have been asked to pay a duty fee to receive my delivery - what is this for?

Some countries charge a duty or tax on packages imported from the UK over a certain value. If your Mitra The Label order exceeds the maximum amount, you may be asked to pay a duty fee to receive your order. 

Mitra The Label is not responsible for any import duties, customs and taxes incurred on international shipments, as these are the responsibility of the purchaser. We cannot advise the cost as these charges will vary according to country. 

These fees are not computed nor applied by Mitra The Label. If you are unsure about the charges please contact your local customs office for further information.