Add On: Pack My Order On Reels/TikTok
Want to see your order packed on Reels and/or TikTok for free? Add this to your cart with the rest of your order and I'll do my best to to fulfil your request. Please add a note at checkout to enter your username so we can tag you in the social media post.
(Personal information such as name, addresses and emails won't be shown in the videos)
As everything is made to order, please allow an average of 10 - 14 business days (mon-fri) for your order to be processed and made, before being shipped.
Check the timer above for expected despatch dates.
Ethically made to order in Bristol, to find out more click here.
Our fabric is made from nylon waste collected around the world, which is transformed into ECONYL® regenerated nylon. It's exactly the same as brand new nylon and can be recycled and remoulded endlessly.
To read up more about our fabric, please click here.
Techno fabric provides protection against UV rays equivalent to a SPF50+ sunscreen.
78% Recycled Nylon (ECONYL®), 22% Elastane.
Chlorine and sunscreen resistant material.
Our swimsuits are double-layered fabric, with a seamless finish to sit comfortably and give the most flattering fit.
Hand wash only, see the care guide here.
Please pay close attention to the estimated despatch time when ordering, as this will be the time frame you can expect your order to be sent to the postal office and on its way to you.
As of April 2020, there is a PRODUCTION TIME OF 2 WEEKS, AND THEN THE DELIVERY OF YOUR ITEM/S.
Please order with enough time for your order to be made and shipped.
As everything is made to order, please allow an average of 10 - 14 business days (mon-fri) for your order to be processed and made, before being shipped!
Mitra The Label delivers to the UK, mainland Europe and the rest of the world.
All orders will be sent via the Royal Mail. If you have chosen a track service, please use https://www3.royalmail.com/track-your-item#/ to track your order
IMPORTANT NOTICE: Please be aware custom duty & tax is not included within your order & it is your responsibility to pay any charges that may occur. It is always best to check with your local customs office on what the charges may be.
Once you get a notification your order has been fulfilled, please allow the following, before you receive your order:
UK - 1-4 business days
Ireland - 3 - 10 business days
Europe - 5-10 business days
Global - 10-14 business days
RETURN & EXCHANGE POLICY
Due to the nature of our products being handmade to order, we do not offer refunds.
If however, you have ordered the wrong size or the items do not fit, a free adjustment/exchange service is available. We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, with swimwear lining still attached, and in its original packaging. To start a return, you can contact us at email@example.com, within 10 days of delivery with your order number and name of items you wish to return for exchange to start the process, as well as the new sizes.
We will email you a form to include in your returning parcel, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note: Return shipping costs are covered by the customer.
If your items are accepted, we will contact you to say they have been recieved and your new items will be made and sent out within 14 days of us receiving your items.
You can always contact us for any return question at firstname.lastname@example.org.
Mitra The Label will not accept worn, damaged, altered or used goods. We shall evaluate the condition of the product by considering if your handling goes beyond that would be reasonably be allowed in a store and the general wear. Upon evaluation, we reserve the right to reduce the number of monies refunded, where the value of the goods are diminished from your handling of the goods.
If we have to contact you or give you notice in writing, we will do so by email or by post to the address you provide to us when ordering the products.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Any items brought with a gift card, can only be exchanged.
Certain types of items cannot be returned, such as custom products (such as special orders or personalised items), ie, where you have asked to make a neckline higher.
Please get in touch if you have questions or concerns about your specific item.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you receive a faulty item please email email@example.com with "RETURN and your order number" in the subject line and an image of the fault within 7 days of delivery.
Any faults that occur after 6 months will not be accepted.